FORWARD - Privacy Policy

FWRD.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting FWRD.com, you are accepting the practices described in this Privacy Notice.

What Personal Information Does FWRD.com Gather About Customers? FORWARD only gathers information about its customers for the purpose of personalizing and improving their shopping experience. The following are types of information that we gather:

Information That You Provide: We receive and store any information that a customer enters on our website or gives us in any way. This information is used to enhance your experience on our website, to respond to your requests, to customize your shopping experience and to communicate with you.

Automatic Information: Some information is received and stored automatically whenever you interact with us. “Cookies” are one example of this type of information. In internet terms, a “cookie” is a text file that websites send to visiting computers/devices to identify the visiting computer/device. We also may use third-party website analytics tools. These tools collect information about visitor traffic on our website and mobile applications.

Mobile: When you download or use the FORWARD mobile application, we may receive information about your location and your mobile device. This information may be used to provide you with personalized content.

Information from Other Sources: We might also receive information about you from other sources and add it to our account information. All information gathered is for the sole purpose of personalizing and improving your user experience.

How Does FWRD.com Use the Information It Collects/Receives?

We may use the information we obtain about you to:

Manage maintain your user account and wish list on our website;

Process and deliver purchases;

Record purchases that you have made on our website;

Communicate with you and provide customer support;

Let you know about our products, promotions and events;

Let you communicate with us through social networks and other media;

Allow you to post comments on our website, on social networks and other media;

Customize our services and product offerings to suit your needs and interests;

Protect you against fraud and unauthorized transactions, including identifying potential unauthorized users and/or hackers;

Enforce our Terms of Use;

Comply with applicable legal requirements, industry standards and our policies.

Does FWRD.com Share Customer Information? Your privacy is always respected when you shop with FORWARD or use the FORWARD mobile application. We do not release any of your personal information to outside parties. When you sign up for an account with us, you will receive emails on new arrivals and upcoming promotions. You may request to stop receiving these emails at any time. To stop receiving emails from FORWARD, simply email a request to sales@fwrd.com. All transactions submitted to FORWARD are encrypted with 128 bit Secure Sockets Layer (SSL) security and thus cannot be intercepted by outside parties.

Notice to California Residents: If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by FORWARD to any third parties, including (i) a list of the categories of personal information about you that FORWARD has disclosed to third parties for the third parties’ direct marketing purposes during the calendar year preceding your request, (ii) the names and addresses of such third parties, and (iii) if the nature of the third parties’ business cannot reasonably be determined from their names, examples of the products or services marketed sufficient to give you a resonable indication of the nature of the third parties’ business. To submit a request with the subject heading “CALIFORNIA PRIVACY REQUEST” to service@fwrd.com.

How Secure Is Information My Customer Information?

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. FORWARD is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain FWRD.com and FORWARD mobile application features. If you do not want to receive e-mail or other mail from us, please simply send a request to service@fwrd.com.

Are Children Allowed to Use FWRD.com?

FWRD.com does not sell products for purchase by children. If you are under 18, you may use FWRD.com only with the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to visit FWRD.com, your visit and any dispute over privacy is subject to this Notice and our Terms of Use including limitations on damages, resolution of disputes, and application of the law of the state of California. If you have any concern about privacy at FWRD.com please contact us at service@fwrd.com with a description of your concern, and we will try to resolve it. Our Privacy Policy and the Terms of Use for FWRD.com are subject to change without notice. Please check back here frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.