Shipping & Returns
US ORDERS
We offer free 2 day shipping on all US orders. Overnight shipping is available for $20. We offer free 2 day shipping on all US orders. Overnight shipping is available for $20. As you proceed through checkout and confirm your shipping details, any applicable taxes will be calculated on the total merchandise value. The tax amount will be shown on the review page before you submit your order as well as on the summary page that you see once the order is complete.
SAME-DAY SHIPPING
We now offer same-day delivery for select zip codes in the Los Angeles and Orange County areas in Southern California. Place your order by 12:00 p.m. PST, and you will receive your order the same day for a flat rate of $50 per order. More Info
INTERNATIONAL ORDERS
For international orders. We offer free express shipping (3-6 days) on all orders. All orders are charged in USD.
Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
RETURNS & EXCHANGES
International exchanges and returns do not include prepaid return labels or refunds for return shipping costs.
INTERNATIONAL RETURNS
To ship an item back to FORWARD, simply pack your item and invoice in a return envelope/cardboard box and address your return to the following address:
FWRD.com
Attn: Returns & Exchanges
12889 Moore St.
Cerritos, CA 90703
US
KEEPING YOUR RETURN IN ORIGINAL CONDITION
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items must be returned unworn and with their original tags attached.
Here are some additional tips:
Shoes
Shoes scuff very easily on any hard surface so always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with shoes.
Swimwear & Lingerie
Try on over underwear for sanitary reasons. Do not remove protective slip.
Tops & Dresses
Please be careful of makeup rubbing off on the garment.
Damage / Defective Items
If you receive an item that is damaged or defective, please contact customer service within 60 days of purchase. After 60 days, we will attempt to assist with repairs and/or obtaining replacement hardware but are unable to provide a replacement or refund for an unrepairable product.
Final Sale
A small number of items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.