FAQs

Are FWRD items authentic?

All merchandise sold on our site is 100% authentic. We are an authorized distributor for all of the brands that we carry. Our products are brand new and hand selected by our team of experts from some of the top luxury brands around the world. We ship items as they are received from the designer. Authenticity cards and dust bags are only included if the designer supplied us with them.

Where can I find size & fit advice?

You can click on "view size guide" next to the product size on any item's page to view detailed size information for that specific product as well as a size conversion chart.

Will my size be restocked?

We'll try our best to get you what you want. To be notified if a sold out item becomes available again, click "Can't find your size?" on the item's page and fill out our request form. For special order requests, we will reach out to the designer to check if the item is available for you. Please allow 5-10 days for us to get back to you.

Why can't certain items be shipped to me?

FWRD ships internationally but there are some restrictions on part of the designers we carry that we must adhere to. There are also some restrictions for beauty and lifestyle products due to customs requirements and/or restrictions in place with our shipping partners. Please feel free to contact us for additional information.

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