Modified Return Policy
Accounts are systematically reviewed and return restrictions can be placed on accounts that have exceeded our threshold for returns. If you have returned more than $20,000 of merchandise and sent back over 80% of the value of your purchases made in the last 12 months, your account will be subject to a modified return policy and not eligible for free returns. While we will still accept back returns under the modified return policy, we will not provide the free merchandise return label and your returns will be subject to a 15% restocking fee. Upon receiving back returns, we will refund you 85% of the value paid for the item(s).
What steps can you take to receive the 'Free Return' privilege again?
Mitigate the likelihood of a return. Please feel free to reach out to customer service for sizing or style advice. We provide measurements for most items on our site (see 'size & fit' on the product's page). If measurements are not posted for an item, our customer care team is always willing to measure the merchandise for you to assist you in selecting the appropriate size. Making informed purchases is key to reducing your return rate.
Lower your return rate. In order to receive the "free return" privilege again, we require that your return rate falls below 50% of the value of your returned purchases over a twelve month period.