Customer Care

Contact Us

At FWRD our top priority is providing you with the best online shopping experience. Our team is always available to assist you with any question or need. Please contact our Customer Service team via phone, email or live chat for assistance.

YOU MAY REACH US BY

Phone (Domestic): 1-866-434-3169

Phone (International): +1-562-407-3230

Email: service@fwrd.com

Russian Email: service.ru@fwrd.com

HOURS OF OPERATION

Mon - Thu: 7:00am - 8:00pm PST

Friday: 7:00am - 5:00pm PST

Saturday: 8:00am - 3:00pm PST

Sunday: 8:00am - 3:00pm PST

Questions about your order?

Email us directly at service@fwrd.com or fill out our form below for a faster response.

Want to report a bug?

Complete the form below to report a site/app bug. Tapping "SUBMIT Report" will also send us your browser info or app data so we may best diagnose the issue.

BUG TYPE

Mailing Address

FWRD.com

16610 Marquardt Ave.

Cerritos, CA 90703